ISO 9001 Policy and Quality Goals

1. SC² management regards product quality and client service as a strategic goal, and as the main tool for accomplishing company objectives.
2. SC² continuously improves work practices and standards with the aim of meeting ISO 9001:2008 and ISO 9000-3 standards, which have been adopted as the means to construct a high quality system.
3. SC² will work towards developing a reputation as a leading company with high professional and technological standards in product development, customer training, consultancy and services.
4. SC² seeks to meet timetables, improve production processes and attain reliable products, while meeting customer demands and expectations.
5. SC² trains and instructs all levels of staff in the best available use of technology with the object of ingraining behavior that accords with quality standards.
6. SC² creates advanced professional infrastructure enabling efficient productive competition and encouraging employee creativity.
7. SC² staff will be attentive to client requests and calls with the aim of improving service and improving both existing products and those in development.
8. SC² will seek cooperative and fruitful customer relations to ensure that product development meets client needs, means and manpower as effectively as possible.
9. SC² will deal with customer calls quickly and appropriately and seek feedback allowing recognition of problems and ensuring corrective action.
10. SC² management considers suppliers and sub-contractors an indivisible part of quality procedures, requiring the definition of appropriate interfaces and work practices.
11. SC² management will develop data collection tools designed to locate exceptions in order to ensure preventive and corrective action.
12. SC² management will work towards defined objectives providing for clear and measurable quality and effectiveness targets.

Jacob Mendel
CEO

ISO 9001:2008